About Us

Founded in 1946, Instron® is a recognized worldwide market leader in the materials testing industry. Our goal is to provide our customers the best ownership experience by delivering the highest quality products, expert support and world-class service.

  • We offer one of the largest product ranges in the industry, supplying systems and accessories from screw-driven electromechanical machines to servohydraulic fatigue, impact, rheology, through to structural testing rigs and crash simulation sleds
  • Our customers are in involved in nearly every market and industry around the world, as diverse as regenerative medicine, to aerospace, energy and power generation, heavy industries, electronics, through to automotive
  • We are committed to exceptional quality standards, throughout our products, services, research and development, operations and into sales and marketing
  • We invest heavily in innovation to develop technologies and solutions that ensure our customers can overcome their testing challenges and stay at the forefront of their industry
  • Through a global infrastructure, we are local to our customers with nearly 1700 employees around the world
  • We have an extensive service and support network that aims to ensure our customers are testing when they need to be
  • We don’t just sell products – we create partnerships to ensure a high level of customer satisfaction and an open door for feedback 

Extensive Product Portfolio

Instron manufactures testing machines used to test the mechanical properties and performance of various materials, components and structures in a wide array of environments. We offer accessories and software for these systems so that they can be used to solve testing challenges for different materials or standards

Instron’s largest product lines include our universal and dynamic/fatigue testing instruments. Other product lines include impactrheologythermo-mechanical, and torsion testing systems. We also manufacture systems and rigs to test complete structures and components, mainly for the automotive industry.

Instron products

Intense Commitment to Customer Satisfaction

Customer satisfaction surveys throughout the customer relationship show that year after year, we exceed our customers’ expectations with respect to product quality, outstanding customer service, applications expertise and technical support. We compare ourselves to brand leaders across different industries including Volvo, BMW, Unilever and Marriott. Instron proudly reports a Customer Satisfaction rating of 82%. Further, on average, our customers are 85% likely to recommend Instron to a colleague.

Quality Standards you can Trust

Operating under ISO 9001 quality standards all Instron products are manufactured by Instron. We employ a product design philosophy where our customer’s data integrity, safety, and protection of investment are paramount. Why does such a commitment to quality matter so much? Because the accuracy, reproducibility and reliability of test results produced by our systems is critical to the success of our customers’ businesses and to the quality of their products. How confident do you need to be in your test results?

Innovation at our Core

Since the conception of materials testing machines featuring strain-gauge load cells, Instron continues to invest in research and development programs designed to introduce technologies and services that enhance our customers’ testing. We have successfully introduced numerous innovations and industry firsts through-out our history.  We utilize a design and operating philosophy where our customer’s data integrity, safety and protection of investment are paramount in everything we do. Our R&D process looks at real working habits and at our customers’ environment to bring improvements to the testing industry that go beyond improved specifications.

For example, our ElectroPuls™ line of test instruments incorporates hundreds of little details that are designed to enhance usability and improve productivity. The test space can be adjusted by simply twisting a lever and pushing a button – no extra tools required. We know from our customer studies that operators prefer low noise. In response, we designed an innovative oil-free linear motor technology and a cooling system that is both quiet and only turns on when necessary – a revolutionary change for the fatigue testing industry.

ElectroPuls Product Family

Global Operations: Local to our Customers

Instron has an expansive network of nearly 1700 employees globally, with sales or service offices throughout the Americas, Europe and Asia Pacific. Together, Instron employees speak more than 40 languages, enabling us to communicate with customers in their local languages and offer superior service support around the world. We cover the world with an installed base of more than 100,000 machines.

Instron locations and employees

Dependable Service and Support

Instron is committed to delivering high-quality installation, calibration, training, maintenance, consultancy, and technical support throughout the life of your testing system. With more than 55 years of experience of developing accredited services, Instron Professional Services offers support with:

  • More than 300 personnel dedicated to customer service and support
  • A local service operation near you that provides customer service in your language and enables direct access to Instron’s technical support and application teams
  • Parts and equipment supplies that are dispatched the same day from our centers of excellence throughout the world

How to Reach Us

If you're interested in more information, please submit an inquiry via our web form or contact us by phone using the numbers below.

Sales: +1 800 564 8378

Instron Worldwide Headquarters

Directions and Mailing Addresses

825 University Ave

Norwood, MA


  • Sales: +1 800 564 8378
  • Service: +1 800 473 7838
  • Canada: +1 800 461 9123
  • General Enquiries: +1 800 877 6674
  • (Outside the U.S.): +1 781 828 2500