lnstron's unrivaled applications expertise and best-in-class service establishes us as the leader in customer satisfaction with the best ownership experience. Instron RTS is available as part of Bluehill® Universal, but can also be used with other Instron software packages like Bluehill 3 or Bluehill 2 (Windows® 7 or higher required).

Powered by Instron Connect, Instron RTS incorporates a powerful communication platform that brings our support engineers even closer to your organization and laboratory.

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    Industry Leading Remote Technical Support

Secure Screen Sharing

Instron RTS provides users with faster and simpler Technical Support by remotely connecting to the testing system's user interface. With either secure screen share or through integrated augmented reality (AR), operators can observe support engineers' troubleshooting in real-time.

Submit Service Requests

As Technical Support is integrated with RTS, simply submit service requests through the portal. Accelerate response time with this streamlined process.

Faster Resolution

Know that Instron support is available at your fingertips. By utilizing Instron RTS, you are less likely to repeat calls about the same issue.

Service Call

With cloud-based technology, Instron Support is able to easily locate your equipment records in our system, allowing us to provide our premier service and resolve your issue faster.

   Reduce Risk with Scheduled Reminders

System Quality Updates

To ensure your testing system is up to date and ready for quality audits, receive reminders for calibration and preventative maintenance.

Maintenance Notifications

Stay organized to calibrate at regular intervals to produce accurate test results. Avoid good products being rejected or potentially bad products being released for use.

Scheduling Verifications

Instron RTS offers convenient access to schedule verifications, not only saving you time but making sure you are always in compliance.


Instron's Field and Calibration Laboratories are accredited to ISO/IEC 17025 by the National Voluntary Laboratory Accreditation Program (NVLAP) under Lab Code 200301-0.

   Enhanced Capability

Augmented Reality

Augmented Reality (AR) tools put Instron eyes onsite from remote locations, providing you with fast technical support regardless of your location.

Software Update Notifications

Obtain continuous product updates through automatic software update notifications.

Remote Audio Capability

With remote audio capability* and AR capabilities, a support technician can easily guide you through what may be a difficult and confusing procedure.

Upload Files

Effortlessly upload Instron files to clarify support questions.

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