[00:00:05] Speaker: [music] Instron Connect is our solution to provide you with rapid technical support, enabling you to carry on testing with minimal disruption, including a number of technologies that create a secure connection between the testing systems at your facility and Instron. Our problem-solving tools harness innovative technology to rapidly troubleshoot issues and answer your technical questions, increasing productivity, reducing risk, and minimizing downtime.
[00:00:33] Speaker: If you have a supported Instron software package on your system, you can access the Instron Connect software, an integrated support tool which is available on your Instron operator dashboard or PC. The Instron Connect software allows you to send priority technical support or calibration requests, share your screen and system diagnostics data with Instron technical support, receive calibration and service agreement reminders, download software updates.
[00:01:09] Speaker: The Instron Connect portal allows you to obtain information for your Instron system swiftly, providing security during audit and lab evaluations. The portal can be accessed on any device with a web browser [music] and allows you to send priority requests for technical support, calibration, or on-site service. Download software updates, access calibration certificates and service history, view your service agreement, self diagnose and solve your systems issues with the Inskill AI troubleshooting tool.
[00:01:45] Speaker: Instron has partnered with Inskill to create an application solution that utilizes AI technology to enhance [music] your capabilities and minimize system downtime. The Inskill AI mobile app is available on your smart device and allows you to troubleshoot your systems issues, submit priority support requests, access calibration certificates and service history. All Instron connect features have implemented a defense and depth approach in securing its product and are designed with security in mind by utilizing the Microsoft Azure platform. If you require further details on security, please contact connect support at instron.com. Instron connect is available to support all Instron systems for more information on Instron Connect and the other services we offer. Please visit www.instron.com.
