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Instron Connect
The Instron® Connect service brings three support tools together under a single agreement. It connects our service headquarters to your on-site Instron systems, so you can reach technical support, critical documentation, and software updates from one place. The result is less downtime and simpler audit preparation.
Key Benefits of the Instron Connect Service
Faster Troubleshooting
Resolve common issues without waiting for a call back. The InSkill® AI app answers questions using our validated knowledge base and gives you expert-informed troubleshooting guidance at the instrument.
Priority Technical Support
Instron Connect service users receive priority access to our Technical Support Engineers. Our engineers understand the regulatory requirements of your lab and work with you to resolve issues quickly.
Audit-Ready Records in One Place
Calibration certificates, service records, and software updates are stored in one secure portal. Your critical documentation is available whenever an auditor asks for it, so you can support compliance without searching through files.
One Account for All Your Systems
Manage every connected Instron system from a single account. Check service agreements, track service activity, and stay up to date on your equipment across one lab or several locations.
Instron Connect Service Features
Day-to-day tools for your lab, from pulling records for an audit to catching a potential issue before it causes downtime.
Calibration Certificates
Download calibration certificates from the last 24 months to support your audits and compliance requirements.
Software Updates and Notifications
Receive notifications when updates are available, and download them directly from the Instron Connect Portal or Instron Connect Software.
Troubleshooting Tools
Not every issue needs a support call. Ask the InSkill AI app a question in plain language and get guidance based on our expertise.
Priority Support Requests
The Instron Connect service gives you direct access to our Technical Support team, with priority support for fast responses and expert help. You can also submit calibration, on-site service, and spare parts requests from one location.
System Diagnostics
When your testing systems are connected to the internet, Instron Connect Software creates a secure connection to our service team. This gives us visibility into system performance and helps detect potential issues before they cause unexpected downtime.
Service History
Whether preparing for an audit or reviewing performance, review your service records on demand, without searching through paper files.
Ways to Access
Instron Connect Portal
The Instron Connect Portal is a browser-based platform you can use from any device. Access documents, track service activity, download software updates, and request support from your desk, in a meeting, or across multiple lab locations.
Instron Connect Software
Instron Connect Software runs on supported Instron operator dashboards and PCs. Use it to submit technical support or calibration requests, share system information with our Technical Support team, receive calibration and service reminders, and download available software updates.
InSkill AI App
Describe an issue in plain language and receive expert-informed guidance on your tablet or phone. Troubleshoot problems at the instrument without waiting for a support call.
Talk to an Instron Expert
Want to add the Instron Connect service to your systems? Our service team can explain coverage options and help you set up your account.
Contact Our Service Department.
Please complete the form below and we will be happy to contact you with a response. Our typical response time for an online request is within 1-2 business days.
