Service and Support » Services » Repair Service and Parts

When your testing systems go down, costs rise, productivity slows, and customer commitments can be put at risk. While Instron strongly recommends preventative maintenance to reduce downtime and avoid unexpected expenses, repairs are sometimes unavoidable. When they are, our experienced in‑house repair team is equipped to quickly restore your system to full operation.

We support your equipment for as long as it is technically and economically feasible. When appropriate, we can also recommend and install upgrades that extend the useful life of your system, reduce long‑term repair costs, and add new functionality to maximize your return on investment.

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Factory Repair and Refurbishment

If your testing system or accessories cannot be repaired at your site, we can perform the repair in one of our factories.

Our dedicated Factory Repair Team has years of experience with your equipment and is familiar with all aspects of your testing system.

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On-Site Repair

Our trained Field Service Engineers are available to travel to your facility to repair your testing system. These services can be purchased as part of a Comprehensive Service Agreement to minimize costs.

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Replacement Parts

We stock a wide range of parts to expedite the repair of your system.

We offer new and factory refurbished components that have been reworked and tested to guarantee functionality within factory specifications. ​

Calibration and IQOQ After Hardware Repairs

Calibration
After the repair has been completed, we recommend that you re-calibrate your system if the electronics associated with your data signal have changed. However, whether you require re-calibration is dependent on your internal quality management system.
Learn More About Calibration

IQOQ
IQOQ validation is required for compliance with certain regulatory standards. If your system is governed by an IQOQ validation, you will need to evaluate whether any revalidation is necessary after a repair has been completed.
Learn More About IQOQ

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