Instron Service provides exceptional, personalized support built around your goals, with a global network of Field Service Engineers ready to help with calibration, preventive maintenance, repair, training, and more. Whether you need to reduce downtime, extend equipment life, or streamline your testing processes, Instron Service is regionally close and ready to support you.
With over 250 Field Service Engineers in every major market, we're ready to help with:
- Regular calibration of testing instruments
- Preventive maintenance to extend the life of your investment
- Reducing the cost of ownership
- Minimizing downtime
- Building operator knowledge and skills
- Streamlining and optimizing testing processes
SUPPORT THAT LASTS
80+ Years of Expertise, Committed to Your System's Entire Life Cycle
Service Agreements
Coverage tiers from preventive maintenance to full parts & labor.
Live Diagnostics
Remote diagnostics via Instron Connect, resolving many issues without a site visit.
Training
Operator and engineer-level training, on-site or virtual, to build operator confidence.
Calibration
Maintain compliance with industry testing standards and ensure accurate, reliable results with regular calibration services.
Beyond the core support shown above, Instron Service offers a full range of specialized services to keep your testing systems accurate, compliant, and running at their best — from routine calibration and preventive maintenance to system relocations, repairs, and full life cycle planning.
Use the links below to jump directly to the section you are interested in:
Materials Testing System Calibrations | Preventive Maintenance | IQOQ Validation Services | System Move and Relocation | Repair Services and Spare Parts | System Installations, Updates, and Upgrades | Training | Product Life Cycle | Service Success Stories
"Our Field Service Engineer is what makes our Instron experience great. We have a lot of service technicians visit our facility throughout the year, but none are as exceptional as the Instron Field Service Engineer. Instron is who we depend on to keep our equipment running like new."
— Viking Pump
For more than 40 years, Instron® has been providing calibration of the highest quality, offering you a wide range of on-site and factory calibration services for your materials testing systems. All calibrations we provide are traceable to the International System of Units (SI) through a National Metrological Institute (NMI).
Preventive maintenance is essential to sustaining peak efficiency and maximizing the value of your testing system over its lifetime.
Instron’s Field Service Engineers have access to the latest documentation, official spare parts, and tools required to maintain your equipment at its peak performance.
Our Field Service teams provide validation and documentation services to support IQOQ processes designed to ensure that your Instron testing equipment performs to its intended purposes and produces valid results per 21 CFR 820.72 and ISO 13845.
We understand that when moving your Instron system, it is essential to minimize downtime and keep operations running smoothly. That is why Instron offers flexible service packages designed to fit your exact needs, whether you require just calibration or a full turnkey relocation solution.
In the event a system repair is needed, our factory-trained Field Service Engineers, backed by dedicated replacement part inventories, stand ready to quickly and efficiently restore the operation of your testing system. We will support your system for as long as it is technically and economically feasible. When appropriate, we can recommend and install upgrades to extend the usefulness of your testing system, significantly lower repair costs, and add new functionality to maximize return on your investment.
Instron’s System Installations, Updates, and Upgrades services ensure your testing equipment operates at peak performance. Whether you are installing a new system, updating software, or upgrading existing hardware, our experts help you extend the life of your investment while gaining access to the latest functionality and performance enhancements. From improved accuracy and repeatability to compatibility with evolving standards, Instron keeps your lab ready for today’s and tomorrow’s testing demands — all at a fraction of the cost of replacement.
Instron offers a wide variety of training opportunities designed to meet the needs of machine operators and test method developers of all skill levels. Our classes provide in-depth education about materials testing and best practice techniques, in addition to teaching users about the range of testing found in their own particular testing system and its associated software.
The Product Life Cycle Policy is intended to help you plan for the ultimate evolution of your Instron testing equipment and to provide recommendations on how to move forward. Learn more about our different support options available for each step of the Product Life Cycle or visit the Out of Production section to find out more information.
Instron Service aims to provide the highest quality of service and support for its wide variety of customers, to address their unique needs, and achieve joint success. Learn more from customers who have shared their Instron Service success stories where our high-quality service supported their materials testing needs.
Talk to an Instron Expert
Calibration, maintenance, repairs, training, and more — built around your goals, from a team you can count on to keep your equipment running like new. Tell us what you need, and we will help you find the right solution.
Talk to a Service Expert
Tell us about your equipment and support needs, and we'll help you find the right coverage — from calibration and preventive maintenance to repair, training, and more. Please complete the form below, and we'll respond within 1-2 business days.
