Instron

Service and Support » Services » System and Software Updates & Upgrades​

Professional Installations

Professional installation is essential to ensure that your Instron system delivers precision and performance from day one.

Our factory-trained Field Service Engineers provide:

  • Pre-installation site assessment and preparation guidance.
  • On-site installation, calibration, and verification to factory specifications.
  • Operator training to help your team get started quickly.
  • Compliance with applicable safety and industry standards.

Professional installation helps prevent costly downtime, protects your warranty, and ensures you start testing with confidence.

Our installation training services are typically included when you purchase an Instron® system to assure successful handover to your staff and the start-up of testing operations. Additionally, calibration, IQOQ, and Instron Connect services are available to address specific installation requirements.

A close-up view of an Instron testing machine crosshead with the company logo displayed prominently on the front.
A Service Support Agent wearing a headset and gesturing while sitting in front of a large desktop monitor.

Site Preparation Guidance and Services

Before a new machine installation, a Service Representative will contact you to discuss the preparation of your site and provide guidance.

Some of the elements they will discuss with you include:

  • Guidance on foundations and flooring
  • Suitability of benches, electrical and pneumatic supply requirements
  • Access assessment if the equipment is being placed at a distance from the delivery point (e.g., door heights and corridor widths)
  • Special attention to instruments requiring sensitive movement
  • For larger servo-hydraulic-operated testing systems requiring hydraulic supplies with specialized cooling requirements, we can provide hydraulic pipe-work services and guidance on best practices to minimize environmental and energy impact
  • Support services and documentation to address calibration and IQOQ validation requirements
  • Guidance regarding unpacking, off-loading, movement, positioning, and levelling of equipment

Additional Installation Services

A technician operating an Instron universal testing machine, adjusting controls and positioning a cylindrical test specimen.

Calibration and Preventative Maintenance

We will review your current calibration and preventative maintenance cycle. If you purchase calibration services along with the system installation, these services will be performed at the same time.

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Installation Training

Training at the time of installation will include the basic operation of the machine and software fundamentals. Our more complex software solutions include in-depth programming training that can be scheduled close to or at the time of installation.

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Updating or Upgrading Your Instron System and Software

Modernize the test systems in your laboratory and take advantage of the latest technological advances in electronics and software. Instron upgrades allow users of Instron and non-Instron testing equipment to upgrade or retrofit testing frames with the industry’s most advanced electronics and software.

In addition to major system software upgrades, we frequently release updates for current Instron software packages. Bluehill Universal software updates are available for all customers with a current Instron Connect agreement. Software updates go beyond addressing reported issues, often adding significant functionality and ease-of-use improvements.

A person operating an electronic testing machine, placing a circuit board into the fixture for evaluation.

Calibration and IQOQ After Software Upgrades or Updates

Calibration and Verification by Instron Professionals

Calibration

Based on our software verification and validation testing during product development, we believe that software upgrades have no effect on the values of transducer calibration and data collected by the testing system. If your internal standards or compliance to other regulatory bodies (including those outside of ISO or ASTM) require you to recalibrate your testing instrument after a software change, we recommend a more comprehensive validation.

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IQOQ

IQOQ validation is required for compliance with certain regulatory standards. If your system is governed by an IQOQ validation, you will need to evaluate whether any
revalidation is necessary after a software update or upgrade. This evaluation will likely include an analysis of what items have changed in the software and a risk assessment of how those changes affect your internal testing. If it is determined that a redo of the Instron IQOQ is required, please contact your local Service Team.

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Contact your local Service Team

Contact your local Instron Service Team to find out more about our installation, upgrades and updates services

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