Thank you for submitting your request.
Our team at [email protected] will review your RMA shortly. If additional information is needed, we will reach out to you directly.
Once the review is complete, you will receive your RMA number within 48 hours, along with detailed instructions for shipping your equipment to our repair department.
Please do not ship equipment without an RMA # as Instron is not liable for lost or missing items.
Use this form to initiate a Return Material Authorization (RMA) request with Instron. This process allows you to return equipment for service, repair, or evaluation. Once submitted, your request will be reviewed by our support team. If additional information is required, we will contact you directly. Upon approval, you will receive an RMA number and detailed instructions for shipping your equipment to our repair facility.
Please ensure all required fields are completed accurately to avoid delays in processing.
Relocating your testing system shouldn’t mean lost productivity or compromised accuracy. With decades of experience and a global team, Instron ensures your move is handled with precision and efficiency — so you can stay focused on what matters most.
Relocating your Instron system involves more than simply moving equipment — it’s about protecting accuracy, mitigating risk, and ensuring compliance. Per ASTM and ISO standards, universal testing machines and transducers must be calibrated after any move. Instron offers post-move calibration services, required to maintain compliance and measurement accuracy.
In addition to post-move calibration, Instron offers additional services tailored to your needs. From simple moves to complex relocations, we’re here to support you with services including:
Whether you require calibration only or a complete turnkey solution, Instron offers flexible service packages to meet the specific requirements of your relocation project.
To ensure optimal performance and compliance with industry standards, we strongly recommend conducting both pre- and post-move calibrations on your testing system. Relocating equipment — especially systems involving crosshead movement — can impact alignment and measurement accuracy. Verifying speed, displacement, and transducer calibration before and after the move helps maintain precision and reliability in your testing results. Instron’s global calibration laboratory is accredited to ISO/IEC 17025 by NVLAP under Lab Code 200301-0, a signatory of ILAC MRA.
Relocating a testing system can raise questions about compliance. While pre- and post-move calibration are always recommended, revalidating the system's IQOQ depends on your internal quality system. Instron recommends that when moving a system with IQOQ, you carry out an internal risk assessment to evaluate the effects of the machine move and determine based on that, and your internal quality policies, if revalidation is required.
Our field service teams provide validation and documentation services to support IQOQ processes designed to ensure that your Instron testing equipment performs to its intended purposes and produces valid results per 21 CFR 820.72 and ISO 13845. At the conclusion of our services we provide a Completion Certificate for Installation and Operational Qualification that will be signed by the Instron Field Service Engineer who performed the validations.
IQ/OQ validation should be considered for all new static, MT torsion, dynamic (linear and biaxial), melt flow, and custom (autoinjector) testing equipment installations, relocations, and upgrades.
An installation qualification process is designed to establish that the system has been installed correctly. It will consider and document:
Appropriate services and utilities manuals should be used to provide system requirements when applicable. Pre-installation and installation documentation will ensure that installation was performed correctly.
An operational qualification process is designed to verify the proper operation of the testing system and its ability to produce valid results. A typical validation plan includes the following:
Performance qualification is complex and requires identification of the specific types of tests and calculations to be performed by the system in your test environment. Instron's support of PQ processes is typically limited to the validation of results reported by Instron software, but consultation services can be provided to assist customers with their PQ processes.
For more than 40 years, Instron® has been providing calibration of the highest quality, offering you a wide range of on-site and factory calibration services for your materials testing systems. All calibrations we provide are traceable to the International System of Units (SI) through a National Metrological Institute (NMI).
Instron's global calibration labs provide cutting-edge calibration services with capabilities that are continuously expanding.
View a copy of our NVLAP Lab Code 200301-0 Scope of Accreditation
Our services are designed to ensure that your materials testing systems meet or exceed relevant calibration standards.
Our global presence, range of capabilities, experience, and low-measurement uncertainties make us a global calibration leader for materials testing solutions.
Instron offers a wide range of on-site calibration services.
These accredited calibration services are completed in your laboratory by our factory-trained Field Service Engineers.
These services take place at Instron’s factory-based calibration laboratories, which are accredited by an International Laboratory Accreditation Cooperation (ILAC) Signatory accreditation body, NVLAP under Lab Code 200301-0.
Our calibration laboratories are accredited to ISO/IEC 17025 by NVLAP under lab code 200301-1, a signatory of ILAC MRA.
This accreditation covers field and factory-based calibrations globally.
New, relocated or upgraded testing systems require support for site preparation, installation, training, and calibration. To address this, we have a full range of installation services to address your needs.
Our Installation Training services are typically included when you purchase an Instron® system to assure successful handover to your staff and the start-up of testing operations. Additionally, calibration, IQOQ and Instron Connect services are available to address specific installation and relocation requirements.
We will review your current calibration and preventative maintenance cycle. If you purchase calibration services along with the system installation, these services will be performed at the same time.
Your Service Engineer will work with you to discuss site requirements for installation, site preparation, physical installation, accredited calibration requirements, and necessary staff training.
Training at the time of installation and/or relocation will include the basic operation of the machine and software fundamentals. Our more complex software solutions include in-depth programming training which can be scheduled close to or at the time of installation.
Service and Support for your Instron Testing Solution
Instron’s force calibration services not only meet industry and international regulatory standards but also routinely exceed them. As the leading provider of high-accuracy instruments and the first materials testing company to use strain gauge load cell technology, we take pride in knowing that our calibrations are of the highest quality.
You should calibrate your machine’s displacement measuring system if any of the following apply to you:
If any of the following apply to you, then verifying the speed-accuracy of your system is highly recommended:
Instron’s extended warranty agreements help mitigate your risk by combining:
Download Instron's extended warranty brochure.
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Instron® Connect allows our Technical Support team to provide unparalleled support and guidance. Our investments in secure connectivity allow us to directly read system diagnostics information, assist you with software questions via remote screen share, and put our eyes in your lab for hardware issues through our augmented reality video support platform.
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Improve your Instron system’s productivity with the InSkill AI troubleshooting tool which draws on a wealth of proprietary technical expertise to rapidly diagnose issues and provide solutions.
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Access your Instron system’s calibration certificates, service history, and service agreement information through the Instron Connect Portal or InSkill AI mobile app to provide security for audit and lab evaluations.
Instron Connect provides users with unrivaled support and guidance, by investing in secure connectivity we can read your system's diagnostics information directly, assist you with software questions via remote screen share and put our eyes in your lab for hardware issues through our augmented reality video support platform.
As Technical Support is integrated with Instron Connect, simply submit requests through the Instron Connect Portal, Instron Connect Software, or InSkill AI mobile app to accelerate response times.
By utilizing the InSkill AI troubleshooting tool and SightCall AR support tool, you are less likely to repeat calls about the same issue.
With cloud-based technology, Instron Support is able to easily locate your equipment records in our system, allowing us to provide our premier service and resolve your issue faster.
Improve your operation productivity and get results faster with the InSkill AI mobile app, including a troubleshooting tool to help rapidly diagnose issues and provide solutions.
Receive support through remote screen sharing with voice-over IP via the Instron Connect Software.
The SightCall Augmented Reality (AR) support tool brings Instron’s Technical Support team’s eyes into your lab, increasing first-time remote repair rates and eliminating the need for on-site visits.
Instron Connect incorporates a powerful communication platform that brings our support engineers even closer to your organization and laboratory.
Access your Instron system's service history and service agreement through either the InSkill AI mobile app or the Instron Connect Customer Portal, saving you time and paperwork.
Maintain your lab's certification with automated notifications and easy access to your system's calibration status and certificates, to provide security for audit and lab evaluations.
Stay current with the latest software and firmware updates to keep your Instron system running in optimal condition. Fast, reliable, direct software downloads and file sharing are available through the Instron Connect software.
You can combine your Instron Connect agreement with other services, such as Calibration and Preventative Maintenance.
Calibration and verification are commonly used terms across many scientific disciplines and industries with varied, yet similar, meanings. In addition, the connotation of the two terms has changed and evolved over time. So closely related, these terms are often used interchangeably by mistake.
The process of calibration is the comparison of the customer’s device to a reference standard the Field Service Engineer uses. For force, it would be the customer’s load force weighing system (load cell and electronics) against the Field Service Engineer’s working standard. For displacement, the process is the comparison of the customer’s displacement measuring system to the Field Service Engineer’s working standard. We do a comparison of the two devices and determine the difference between them, to achieve a measurement result (commonly referred to as the error). A calibration does not make any assessment of Pass or Fail.
Verification takes the measurement result (the error) from the calibration and checks it against the standard to see if it meets the standard’s requirements. In other words, verification classes the machine based upon the error identified and other criteria from the calibration. The verification determines if the device being calibrated meets the requirements and makes a statement of conformance, Pass or Fail.
When systems are unavailable costs rise, productivity drops, and your customer commitments can be put at risk. Instron recommends preventative maintenance services to minimize downtime and costs. However, when repairs are necessary, our experienced inhouse repair group, backed by dedicated replacement part inventories, is ready to quickly restore the operation of your testing system.
We will support your system for as long as it is technically and economically feasible. When appropriate, we can recommend and install upgrades to extend the useful life of your testing equipment, significantly lower repair costs, and add new functionality to maximize return on your investment.
If your testing system or accessories cannot be repaired at your site, we can perform the repair in one of our factories.
Our dedicated Factory Repair Team has years of experience with your equipment and is familiar with all aspects of your testing system.
Our trained Field Service Engineers are available to travel to your facility to repair your testing system.
These services can be purchased as part of a Comprehensive Service Agreement to minimize costs.
We stock a wide range of parts to expedite the repair of your system.
We offer new and factory refurbished components that have been reworked and tested to guarantee functionality within factory specifications.
We will review your current calibration and preventative maintenance cycle. If you purchase calibration services along with the system installation, these services will be performed at the same time.
Training at the time of installation will include the basic operation of the machine and software fundamentals. Our more complex software solutions include in-depth programming training that can be scheduled close to or at the time of installation.
Based on our software verification and validation testing during product development, we believe that software upgrades have no effect on the values of transducer calibration and data collected by the testing system. If your internal standards or compliance to other regulatory bodies (including those outside of ISO or ASTM) require you to recalibrate your testing instrument after a software change, we recommend a more comprehensive validation.
IQOQ validation is required for compliance with certain regulatory standards. If your system is governed by an IQOQ validation, you will need to evaluate whether any
revalidation is necessary after a software update or upgrade. This evaluation will likely include an analysis of what items have changed in the software and a risk assessment of how those changes affect your internal testing. If it is determined that a redo of the Instron IQOQ is required, please contact your local Service Team.
Service and Support for your Instron Testing Solution
Why Calibrate Your Impact Testing Machine?
When you use an impact tester to determine the breaking energy of specimens, you need to have confidence that the data is sound. An Instron impact calibration will give you a statement of how well your impact testing system is performing.
Instron's pendulum impact calibrations are carried out against the appropriate international standard using traceable equipment and a fully trained and accredited calibration staff. Such calibrations provide a high integrity independent calibration report that fully meets ISO 9000 and ISO 17025 needs.
Service and Support for your Instron Testing Solution
Instron Calibration Laboratories are accredited to calibrate and verify creep machines to the internationally recognized ISO7500-1 and ISO7500-2 standards.
These are the verification standards specified for those customers undertaking testing to ISO 204, the uni-axial creep testing in tension specification.
When you use a creep testing system, you need to have confidence that the data is sound. An Instron verification of your machine gives you a statement of how well your system is performing to particular performance requirements and has current calibration certification to show proof of compliance. Instron creep calibrations are carried out against ISO standards using traceable equipment and a fully trained and approved calibration staff. Such calibrations provide a high integrity independent calibration report that meets ISO 9000 and ISO/IEC 17025 demands.
This verification is most important when the machine is first installed or when a major part is replaced. It is also highly recommended to be performed as part of a creep machine’s periodic maintenance program. To ensure compliance with your testing and quality plans, creep verification needs to be undertaken prior to the commencement of a creep test if the predicted test life exceeds the date of expiry of the verification certificate.
This standard applies to testing machines with a force measuring system comprised of a load cell plus conditioning and indicator.
This standard applies to testing machines of the following types:
All of our calibration certificates provide comprehensive uncertainty of measurement data as needed for any testing laboratory required to comply with ISO/IEC 17025.
The verification shall only be carried out if the machine is in good working order. The Instron Service Engineer will perform a general inspection of the testing machine prior to calibrating the applied load, ensuring that the system is not affected adversely by significant wear of knife edges, supporting points, bearings, grips, or pull rod guides. This inspection will include:
Having confirmed these points, the load applied by the testing machine can be verified. Some providers’ calibration equipment and methods may only be able to handle certain versions or capacities. Instron undertakes to cover all variations of machines offering a “design and manufacture service” for any additional jigs or fixtures that may be required.
Discover the types of calibrations that we offer for materials testing systems:
Instron’s accredited force calibration service covers a wider range of forces than other providers, enabling the usage of test systems for both lower and higher forces without the need for changing transducers or purchasing new ones.
Instron has long been a leader in measuring and verifying speed and displacement and is an active participant in developing the ASTM speed and displacement verification standards. These services ensure that testing parameters are being met and that associated results are being calculated accurately.
Instron has been a leading provider in measuring and calibrating strain and is an active participant in the development of ASTM E83, ISO 9513 and ISO 5893 strain measurement standards.
Instron has developed a number of temperature calibration procedures that meet the most common laboratory and manufacturing requirements. These procedures are fully compliant with ISO/IEC 17025 and provide assurance that your test data is valid and your processes are properly controlled.
Our Field Service and Calibration Engineers work directly with ASTM and Nadcap to understand the requirements for materials testing system alignment. We have developed and established alignment assessment services complying with the guidelines and calculations detailed within ASTM E1012 and Nadcap standards.
Instron can perform accredited on-site calibration on pendulum and drop tower impact testers.
Instron can provide calibration and verification services for Melt Flow, HDT Vicat, and Capillary Rheometer Systems.
Instron’s global calibration laboratory is accredited to provide hardness calibration.
| Organización | Descripción |
| NVLAP |
National Voluntary Laboratory Accreditation Program |
| UKAS | United Kingdom Accreditation Service El principal laboratorio de acreditación del Reino Unido. |
| A2LA | American Association for Laboratory Accreditation Laboratorio de acreditacioón en U.S.A. |
| NACLA |
National Cooperation for Laboratory Accreditation |
| ILAC |
International Laboratory Accreditation Cooperation |
| ISO |
International Organization for Standardization |
| IEC |
International Electro-technical Commission |
| ASTM |
American Society for Testing and Materials |
| NIST | National Institute of Standards and Technology Gestiona las normas nacionales de U.S.A. |
| NPL | National Physical Laboratory Gestiona las normas nacionales del Reino Unido. |
| ISO/IEC 17025 |
ISO/IEC 17025 es una norma de reciente implantación emitida por la International Organization for Standradization y por la International Electromechanical Comission. Conocida como ISO 17025, reemplaza el documento ISO/IEC guía 25 y otras normas antiguas como la EN45001 y la ANSI/NCSL-Z540. Se trata de una norma internacional, mundialmente aceptada, que especifíca los requisitos a cumplir de los laboratorios de calibración y ensayo. Además de establecer el sistema de calidad, documentación y requerimientos para el personal exige:
Informar del valor de incertidumbre permite definir la calidad del sistema de medida y ayuda a comprender el origen de la dispersión de los resultados cuando son comparados los datos obtenidos en diferentes laboratorios. La relación de especificaciones-incertidumbre de la calibración permite a los usuarios de los equipos a medir su confianza con las prestaciones de los productos. ISO17025 es la única y más importante norma de metrología para el ensayo y medición de productos. Practicamente todos los organismos nacionales de normalización y de acreditación del mundo la han implementado. Cada vez más empresas la requieren y muchas industrias la han incorporado dentro de normas específicas de su sector, tal como la norma QS900o de los fabricantes de la industria del automóvil. * Este texto es cortesía de la web Agilent. |
| Organization | Description |
|
NVLAP |
National Voluntary Laboratory Accreditation Program Agence d'accréditation de laboratoires administrée par le NIST aux Etats-Unis, le NVLAP fournit des évaluations impartiales et la reconnaissance de performances, ainsi que des conseils et l'expertise techniques pour améliorer les performances de son laboratoire. |
| UKAS | United Kingdom Accreditation Service Agence d'accréditation nationale du Royaume Uni |
| A2LA | American Association for Laboratory Accreditation Agence d'accréditation de laboratoire aux Etats-Unis |
| NACLA | National Cooperation for Laboratory Accreditation La mission première du NACLA est l'évaluation des organismes d'accréditation américains et de leur octroyer ainsi la reconnaissance. |
| ILAC | International Laboratory Accreditation Cooperation L'ILAC est la principale organisation internationale pour le developpement des pratiques et procédures d'accréditation de laboratoires, la promotion de l'accréditation comme outil d'échange commercial, l'assistance dans le développement de systèmes d'accrédiation et la reconnaissance des installations compétentes en matière d'essais. |
| ISO | International Organization for Standardization ISO est un réseau d'organismes de standardisation nationaux appartenant à 146 pays, sur la base d'un membre par pays, avec son secrétariat général situé à Genève, en Suisse, qui est chargé de coordonner les actions. ISO est une organisation non gouvernementale |
| IEC | International Electro-technical Commission Organisation globale qui définit et publie les normes internationales relatives à l'électronique et l'électricité |
| ASTM | American Society for Testing and Materials Une des plus importantes organisations bénévoles mondiales pour le développement de normes. Maintient de nombreuses normes internationales du monde des essais de matériaux |
| NIST | National Institute of Standards and Technology Maintient les normes nationales des Etats Unis |
| NPL | National Physical Laboratory Maintient les normes nationales du Royaume Uni |
| ISO/IEC 17025 | ISO/IEC 17025 est une norme introduite récemment par l'ISO et la Commission Internationale Electrotechnique.“ISO17025”, telle que reconnue aujourd'hui, remplace un certains nombre de normes plus anciennes comme ISO/IEC Guide 25, EN45001 et ANSI/NCSL-Z540.
C'est une norme mondiale pour les compétences techniques pour l'étalonnageet les laboratoires d'essai. En plus de l'établissement d'un système qualité, de la documentation et de la définition des exigences pour le spersonnel, elle conseille les laboratoires d'étalonnage pour :
Définir une incertitude permet de définir la précision d'une mesure et permet de comprendre et de comparer les résultats de plusieurs laboratoires. Le ration caractéristique/incertitude d'étalonnage permet aux utilisateurs d'un équipement de mesurer leur confiance dans les performances d'un produit. ISO17025 est la seule et unique norme de métrologie pour les produits de mesure et d'essai. Quasiment tous les organismes de normalisation et d'accréditation mondiaux l'ont adoptée. Un nombre de plus en plus important de sociétés l'exigent et certaines industries l'ont intégrée dans les normes spécifiques à leur secteur industriel (par exemple, la norme QS9000 des constructeurs automobile).* |
| Organizazione | Descrizione |
|
NVLAP |
Programma Nazionale Volontario per L’Accreditamento del Laboratorio Un agenzia di accreditamento di laboratorio ha gestito tramite il NIST negli Stati Uniti l’NVLAP che fornisce una valutazione obiettiva da parte di terzi e il riconoscimento delle prestazioni, così come la guida di esperti per migliorare le prestazioni del laboratorio. |
| UKAS | Servizio di Accreditamento del Regno Unito Agenzia principale di accreditamento del laboratori del Regno Unito |
| A2LA | Associazione Nazionale per L'Accreditamento del Loboratori Americani Agenzia principale di accreditamento del laboratori del U.S. |
| NACLA | Cooperazione Nazionale per l'Accreditamento di Laboratori La missione principale del NACLA è quella di valutare gli organismi di accreditamento dei laboratori degli Stati Uniti (ABs) e dare il riconoscimento a quei ABs che sono conformi alle procedure NACLA e alle relative norme internazionali per ABs competenti |
| ILAC | Cooperazione Internazionale per l'Accreditamento di Laboratori ILAC è principale forum internazionale del mondo per lo sviluppo di pratiche e procedure di accreditamento dei laboratori, la promozione di accreditamento del laboratorio come strumento di facilitazione degli scambi, l'assistenza di sistemi di accreditamento di sviluppo, e il riconoscimento dei centri competenti di test. |
| ISO | Organizzazione Internazionale per la Standardizzazione ISO è una rete di istituti di standard nazionali di 146 paesi, sulla base di un membro per ogni paese, con un segretariato centrale a Ginevra, in Svizzera, che coordina il sistema. L'ISO è una organizzazione non governativa. |
| IEC | Commissione Internazionale Elettrotecnica La principale organizzazione mondiale che prepara e pubblica gli standard internazionali per tutte le tecnologie elettriche, elettroniche e affini. |
| ASTM | Associazione Americana per Prove e Materiali Una delle più grandi organizzazioni volontarie per lo sviluppo degli standard in tutto il mondo. Mantiene molti standard riconosciuti internazionalmente relativi alla sperimentazione dei materiali. |
| NIST | Istituto National degli Standard e della Tecnologia Mantiene gli standard nazionali degli Stati Uniti. |
| NPL | Laboratorio Nationale Fisica Mantiene gli standard nazionali del Regno Unito |
| ISO/IEC 17025 | ISO / IEC 17025 è uno standard introdotto recentemente dalla Organizzazione Internazionale per la Standardizzazione e dalla Commissione elettrotecnica internazionale. "ISO17025", come è noto, sostituisce una serie di standard più vecchi e guide tra cui ISO / IEC Guide 25, EN45001 e ANSI/NCSL-Z540.
Si tratta di uno standard mondiale per la competenza tecnica dei laboratori di taratura e collaudo. Oltre a stabilire un sistema di qualità, documentazione e requisiti del personale, dirige laboratori di taratura per:
Documentare l’incertezza qualifica la precisione della misurazione e aiuta a comprendere quando si confrontano i risultati dei diversi laboratori. Il rapporto tra la specifica e l’incertezza della taratura è un modo per gli utenti di apparecchiature di valutare la loro fiducia nelle prestazioni di un prodotto. ISO17025 è il più importante standard di metrologia per prove e per prodotti di misurazione. Quasi tutti gli organismi nazionali di normalizzazione e le agenzie di accreditamento di tutto il mondo lo hanno adottato. Un numero crescente di aziende lo richiedono e alcune industrie hanno addirittura incorporato standard specifici (per esempio, le case automobilistiche 'QS9000) * |
| Organization | Description |
|
NVLAP |
National Voluntary Laboratory Accreditation Program A laboratory accrediting agency administered by NIST in the U.S. NVLAP provides an unbiased third party evaluation and recognition of performance, as well as expert technical guidance to upgrade laboratory performance. |
| UKAS | United Kingdom Accreditation Service The UK's primary laboratory accrediting agency |
| A2LA | American Association for Laboratory Accreditation A laboratory accrediting agency in the U.S. |
| NACLA | National Cooperation for Laboratory Accreditation NACLA's primary mission is to evaluate U.S. laboratory accreditation bodies (ABs) and to grant recognition to those ABs found to be in compliance with NACLA procedures and the relevant international standards for competent ABs |
| ILAC | International Laboratory Accreditation Cooperation ILAC is the world's principal international forum for the development of laboratory accreditation practices and procedures, the promotion of laboratory accreditation as a trade facilitation tool, the assistance of developing accreditation systems, and the recognition of competent test facilities. |
| ISO | International Organization for Standardization ISO is a network of the national standards institutes of 146 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. ISO is a non-governmental organization. |
| IEC | International Electro-technical Commission The leading global organization that prepares and publishes international standards for all electrical, electronic and related technologies. |
| ASTM | American Society for Testing and Materials One of the largest voluntary standards development organizations in the world. Maintains many internationally recognized standards related to materials testing. |
| NIST | National Institute of Standards and Technology Maintains the United States' national standards. |
| NPL | National Physical Laboratory Maintains the U.K.'s national standards |
| ISO/IEC 17025 |
ISO/IEC 17025 is a recently introduced standard from the International Organization for Standardization and the International Electrotechnical Commission. “ISO17025”, as it has become known, replaces a number of older standards and guides including ISO/IEC Guide 25, EN45001 and ANSI/NCSL-Z540. It is a global standard for the technical competence of calibration and testing laboratories. In addition to establishing a quality system, documentation, and personnel requirements, it directs calibration labs to:
ISO17025 is the single most important metrology standard for test and measurement products. Nearly all national standards bodies and accreditation agencies around the world have adopted it. A growing number of companies require it and some industries have even incorporated it into sector-specific standards (for example, the automobile manufacturers' QS9000).* |
