Find answers to common questions about Instron testing systems, software, accessories, and service. Browse by category below or use the search to find what you need. If your question isn't covered here, our Technical Support team is ready to help.
Standard operating procedures and best practices should always be applied for safe operation. FAQ information is not intended to substitute for training and the understanding of system operation necessary for safe operation. Training is available that will provide a thorough understanding of system operation. System manuals and documentation are also available for reference.
For accreditation documentation, software verification information, and technical support coverage options, see the questions below before browsing sub-pages — these answers apply across all Instron products and systems.
Browse FAQs by category:
Software
- Bluehill Universal — Bluehill Universal software, FDA environments, calibration after upgrades, and communication errors
- Series IX Software — Installation, configuration, compatibility, data export, and troubleshooting for Series IX
- Merlin Software — Setup, operation, calculations, Windows compatibility, and error resolution for MerlinPartner Software — Configuration, results management, calculations, and troubleshooting for Partner
- Servo Hydraulic Software — MAX, WaveMaker, DAX, crack growth calculations, and data filtering
Testing Systems & Hardware
- Screw Driven Machines — Power up, load cell pinouts, crosshead movement, watchdog errors, and communication faults
- Static Hydraulic Systems — HVL frame operation, pump startup, crosshead movement, and communication errors
- Servo Hydraulic Systems — 8500 and 8800 series commissioning, calibration, adaptive control, and troubleshooting
- Satec Systems — Sontag Fatigue machines, HVL frames, Mark III indicators, and MATS II controllers
- Impact Systems — Dynatup and pendulum impact systems, Impulse Software, velocity readings, and NIST verification
- Baldwin & DX Models — DX machine errors, HVL frames, Baldwin and Southwark hydraulic fluid, and pump troubleshooting
Accessories & Peripherals
- Video Extensometer — ISA extensometer setup, Windows compatibility, image noise, and error messages
- Hardness Testers — Rockwell, Tukon, Vickers, Knoop, and micro-indentation testing questions
Service & Calibration
- Service & Calibration FAQ — Service contracts, calibration standards, accreditation, preventative maintenance, remote support, and Field Service Engineers